Google links for BSBDIV501A - Manage diversity in the workplace

Elements and Performance Criteria

Required Skills

Required skills

analytical skills to determine how to make intelligent applications of policy in the work context

communication skills to

explain and promote the benefits of diversity

negotiate differences between staff

relate to people from a range of backgrounds

learning skills to

assist people within the organisation to understand the diversity policy using different methods to cater for differences in learning styles

provide feedback and suggestions for improvement to the diversity policy

use ideas and information from the diversity in the workforce to contribute to the organisations competitive advantage

selfmanagement learning and development skills to reflect on and review own prejudices

Required knowledge

formal and informal complaints procedures

key features of relevant current legislation such as

Age Discrimination Act

Disability Discrimination Act

Racial Discrimination Act

Sex Discrimination Act

Human Rights and Equal Opportunity Commission Act

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstration of the application of diversity policy and the capacity to critically review a diversity policy

promotion of strategies to ensure that diversity is understood and respected in the work team

demonstration of compliance with protocols for handling complaints of bullying or harassment

Context of and specific resources for assessment

Assessment must ensure access to workplace documents and records

Method of assessment

The following assessment methods are appropriate for this unit

assessment of reports on diversity policy and policy application

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in performance management

observation of presentations around protocols for handling complaints and bullying or harassment

review of strategies developed to ensure that diversity is understood and respected in the work team

oral or written questioning to assess knowledge of human rights and relevant legislative requirements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBMGTB Manage people performance

BSBMGT502B Manage people performance

BSBHRMA Manage human resources services

BSBHRM501A Manage human resources services

BSBHRMA Manage mediation processes

BSBHRM510A Manage mediation processes.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Diversity may relate to:

any form of difference, such as:

ability, aptitude and disability

marital status or family arrangements

Actions may include:

displaying policy on noticeboards and other public areas

distributing copies of policy to staff

explaining policy to staff at meetings or other forums

reinforcing key messages from policy in supervisory discussions, performance appraisals or other interactions.

Training needs may involve:

cultural competency training

culturally-specific training

diversity training

equal opportunity training

ethics training

grievance management training

human rights training

recruitment and selection training

workplace bullying, discrimination or harassment training.

Complaints may include:

informal complaints that are managed within the workplace

formal complaints of discrimination or harassment to relevant commonwealth, state or territory anti-discrimination agencies under the federal anti-discrimination laws.

Internal and external forums may include:

business meetings

conferences and seminars

newsletters and bulletins

professional networks

staff meetings

staff updates.

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BSBDIV501A - Manage diversity in the workplace

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement